Where are you located?
If you’re picking up e-bikes, make sure your navigation is set to the 15 Herman Creek Lane location — otherwise your maps app might direct you to the wrong place.
What is your cancellation policy?
We offer full refunds for any cancellations made at least 24 hours before your reservation time. If you need to cancel or reschedule your reservation for any reason, email firstname.lastname@example.org or call us at 541-645-5721.
What happens if there’s bad weather?
Our general cancellation policy also applies to bad weather days — as long as you give us 24 hours notice, we’re happy to refund or reschedule your booking.
On rare occasions, we may cancel rentals on days with thunderstorms or other severe weather in the forecast. If this happens, we will notify you by phone and email as soon as possible and offer to refund or reschedule your booking.
Do you offer group discounts?
Yes, we offer discounts for groups of 6 to 12 riders. Email email@example.com with your group size and preferred dates and we’ll get back to you with availability and booking instructions.
What should I bring?
We strongly recommend wearing closed-toe shoes and comfortable clothing for your ride. Other items to consider packing include a water bottle, sunscreen and snacks for the road.
Is a helmet included in my rental?
Yes, a helmet and lock are included with all bike rentals.
Will I have to share the road with cars?
The recommended routes in our Bike the Gorge Ride Guide include more than eleven miles of car-free bike paths and trails, but you will have to share the road with cars at least briefly to reach them.
If you’re worried about safety and/or car traffic, let us know when you check in and we’ll recommend a route that minimizes your interactions with vehicles.
Is it possible to get to your location without a car?
Yes! The easiest way is to take the Columbia Gorge Express bus to Cascade Locks from Portland or Hood River and then use CAT’s Dial-A-Ride service to get from downtown Cascade Locks to our location at 15 NE Herman Creek Lane.
Please note: Dial-A-Ride trips must be scheduled at least one day in advance, so you’ll need to plan ahead.
Can I rent a bike without making an online reservation?
Do you sell bikes?
Please visit our sales page or email firstname.lastname@example.org for more information.
What is the battery range of the e-bikes?
It depends how much pedaling you do. At the lower pedal-assist levels, the battery can give you 50+ miles on a single charge. At the higher pedal-assist levels — or if you rely on throttle power — the battery range is closer to 30 miles.
Other factors that can affect battery range include wind, terrain (hilly vs. flat), and the rider’s weight.
How hard do I have to pedal?
It’s totally up to you! The e-bikes have five pedal-assist levels that will help you reach 10-20mph with very little effort — and if you want an even easier ride, you can always use the throttle to give yourself a break from pedaling altogether.
What is the top speed for the e-bikes?
Our bikes are Class 2 e-bikes, meaning that the electric motor turns off when the bike reaches 20mph — but it’s possible to go faster on downhills, especially if you’re pedaling in a high gear.
Do you deliver e-bikes and/or can I transport bikes in my own vehicle?
We don’t have the ability to deliver e-bikes at this time, and to prevent damage, we don’t allow customers to transport e-bikes in or on their own vehicles. All rides begin and end at our rental location: 15 Herman Creek Lane, Cascade Locks, OR 97014.
Do you offer multi-day rentals?
We do not currently offer multi-day rentals for our e-bikes. However, we do plan to offer multi-day rentals for our recreation bikes starting in summer 2023.
What brand of e-bikes do you rent?
We rent Lectric XP 3.0 Long-Range e-bikes that are equipped with mirrors, integrated front and tail lights, and premium comfort seats.
Can I take an e-bike on the easyCLIMB trail or other mountain bike trails?
No, e-bikes can only be ridden on paved or gravel roads and bikes paths.
Can I take an e-bike west of the Eagle Creek staircase to reach Multnomah Falls?
We don’t recommend it. Our e-bikes weigh more than 60 pounds, so even though the Eagle Creek staircase on the HCRH State Trail is equipped with a bikewheel groove, it’s very difficult to get e-bikes up and down the staircase — and you will be responsible for any damage caused by losing control of the bike in the process.
For recommended routes and itineraries for e-bike rentals, check out our Bike the Gorge Ride Guide.